Safety at Hume

Before an Experience goes live

Hume is small and deliberately hand-built. Right now, every single Experience on the platform has been through a person on our team.

• Every Experience Creator talks to us first. A real conversation — video or in person — before they can publish anything. We're asking who they are, why this Experience, and how they'd handle a group that goes sideways.
• We check government-issued photo ID against the person we spoke to and the profile they're publishing.
• We review the Experience itself before it's bookable: the route, the venues, the group size, the physical demands, and whether the page tells Explorers the truth about all of it.
• Adults only. Everyone on Hume is 18 or over, and Experiences involving alcohol are 19+.
• Every Explorer signs a waiver before an Experience is confirmed, so everyone knows what they're joining and what the risks are.
• We check in afterwards, privately. After every Experience we ask the Explorer three things: did it happen, was it what the page said, and did you feel safe and respected. It's a private message to us, not a public review — you never have to say it in front of the Creator, and a "no" on the third question goes straight to the top of our queue.

What we don't do

We'd rather you knew this before you book than after something goes wrong.

• We don't verify every claim a Creator makes about their background or skills beyond what we can reasonably check.
• We don't inspect venues, and we don't own or control them.
• We don't provide medical care, first aid, or transport.
• We don't provide insurance for Explorers. Experience Creators are responsible for their own — see the Terms of Use.

None of this means we're indifferent. It means the judgment you use about people is still the most important safety measure at any Experience, and we're not going to talk you out of using it.

Before you book

• Read the whole Experience page. Where you're meeting, how long it runs, how many people, how much walking, whether there's alcohol, whether any part of it is in a private home.
• Watch the Creator's video. It's there so you can decide whether this is someone you want to spend three hours with, before you pay.
• Ask a question through Hume if something isn't clear. Keep the conversation on Hume — it gives you a record, and it gives us one if there's ever a problem.
• Tell the Creator what affects your day: allergies, mobility, anything medical you want them to know. You control how much you share, and it stays with them.
• First time? Pick a group Experience in a public place before you book anything one-on-one.

On the day

• Tell someone where you're going and roughly when you'll be done. Send them the Experience page.
• Get there yourself, and know how you're getting home. Don't be picked up from your home by someone you've just met, don't give out your address, and don't rely on someone else for the ride back.
• Keep your phone charged and your own way home available.
• Mind your drink — watch it poured, keep it with you, don't accept one you didn't see arrive.
• You can leave at any point. You don't owe anyone an explanation, and you don't have to make it graceful. Trust the feeling before you can explain it.
• If the plan changes to somewhere you weren't told about — a private residence, a car ride, a second location — you're free to stop there. Nothing you paid for obliges you to follow.
• Look out for the rest of the group. If someone seems uncomfortable or unwell, say something to the Creator.

Money and scams

Every Hume booking is paid through Hume, by card. That is itself a safety feature: it means there's a record, a refund route, and no reason to ever hand cash or an e-transfer to someone you just met.

• Pay through Hume, always. If an Experience Creator asks you to pay any other way — e-transfer, cash, crypto, a payment link, "to avoid the fee" — that is the clearest warning sign on this page. Don't, and tell us. It breaks our rules and it strips away every protection you'd otherwise have.
• The price at checkout is the whole price Hume collects. Anything you'll pay separately on the day — your own drinks, a ticket, transit — has to be stated on the Experience page in advance. Nobody should be asking you for more at the meeting point.
• Never send money to someone you met on Hume for anything other than a booking. Not a loan, not an emergency, not a family crisis, not a can't-miss investment, not crypto. However convincing the story is, and however long you've been talking — this is the most common way people get hurt on platforms that introduce strangers.
• Experience Creators: the same runs toward you. An Explorer who wants to pay you directly, overpay, or send money by an unusual route is very often a fraud — and taking it costs you your Hume account as well as the money.
• Keep the conversation on Hume until you've met. A quick push to move to WhatsApp or Telegram before any booking is worth noticing.
• Nobody from Hume will ever ask you for your password, a verification code, your full card number, or a payment to "release" or "verify" a booking. If someone claiming to be us does, it isn't us — email withhume@gmail.com.

If you've already sent money outside Hume, tell us and report it to the Canadian Anti-Fraud Centre (1-888-495-8501) and your bank. Do it quickly — the first hours matter most, and you won't be judged for it here.

One-on-one and private spaces

Some of the best Experiences are one person and one Explorer, or happen in a Creator's studio or kitchen. They also carry more risk, so they carry more rules.

• It has to be on the page before you book. If an Experience takes place in a private residence, the page must say so, say which neighbourhood, and describe the space. Finding out at the door is a reportable problem.
• Ask for a short video call first. Five minutes on camera before a one-on-one tells you more than any profile, and a Creator who won't do it has told you something too. You can ask for this at any time, and no Creator should take offence.
• Your first one-on-one with someone should not be at a home — not yours, not theirs, not anyone else's. If the Experience is built around a private space, meet somewhere public first and go together.
• Meet in public first wherever the Experience allows it, even if you'll move on afterwards.
• Share your live location with someone you trust for the duration.
• Extra caution around impairment. Private space plus drinking plus strangers is the combination that goes wrong most often.
• Either person can end it early, at any point, without a reason.

Alcohol and impairment

• Experiences involving alcohol are 19+, the legal drinking age in Ontario, and must say so before you book.
• Experience Creators don't serve, supply or sell alcohol. Any drinking happens at a licensed venue, served by that venue.
• Nobody should be pressured to drink. "I'm not drinking tonight" needs no follow-up question.
• An Experience Creator may end an Experience, or ask someone to leave, if they're impaired to the point of being a risk to themselves or the group. That's the right call, and we back it.
• Illegal drugs aren't permitted at any Hume Experience.

Safety for Experience Creators

You're the one meeting five strangers. Your safety is not an afterthought here.

• You choose what you share. Your last name, your home address, your personal phone number and your personal social accounts are yours to withhold. Nothing on Hume requires them.
• Keep messages on Hume. It protects your privacy and leaves us a record.
• You can end an Experience early, or ask someone to leave, if they're making the group unsafe or uncomfortable. You will never be penalised by Hume for it, and you keep your payment for that booking. Tell us what happened afterwards.
• Bring a second person for larger groups, late-night Experiences, or anything in a space you don't know.
• Tell someone your plan — where, who, and when you'll be back.
• Get your own liability insurance before you run anything. We'll point you at options; it's your policy and it's required.
• Know the basics of your venue: exits, staff, and who to speak to if something happens.
• Report an Explorer to us the same way anyone else would. We'd rather remove one booking than lose a Creator.

Reporting and blocking

Email withhume@gmail.com with "Report" in the subject line, or "Urgent" if someone's safety is at stake right now. Tell us what happened, when, where, and who was there.

• A person reads it, and we aim to respond within 24 hours. Nothing here is handled by a bot.
• Reports are confidential. We don't tell the other person who reported them. If acting on it would make that obvious, we'll tell you before we act.
• There's no deadline. Report something from three weeks ago if that's when you were ready.
• Ask us to block someone and we'll make sure you're never placed in an Experience with them again.
• You don't need an account to report something that happened at a Hume Experience.

What we do with a report

1. We acknowledge it, normally within 24 hours, and tell you what happens next.
2. We look into it. That may mean speaking to the Creator, the Explorers who were there, or the venue.
3. We act while we look where the risk is serious — suspending an account, pulling an Experience, or holding a payment.
4. We decide, using the ladder in the Community Guidelines, up to permanent removal.
5. We tell you the outcome, at the level of detail privacy allows.
6. We involve the police where a crime may have been committed, and we cooperate with a lawful request for information.

Reporting someone never costs you your access, your booking, or your standing with us.

Child safety

Hume is an adults-only service. Everyone must be 18 or older to have an account, book an Experience, or run one.

We have zero tolerance for child sexual abuse and exploitation (CSAE) and child sexual abuse material (CSAM). Any account involved in it is removed permanently and immediately, and reported to the authorities. There is no warning, no appeal, and no exception.

If you come across anything of this kind connected to Hume — in a profile, a video, a message, or at an Experience — email withhume@gmail.com with "Child safety" in the subject line. You do not need a Hume account to report it. These reports go to the top of the queue.

When we receive one, we remove the content and the account, preserve what we're required to preserve, and report to Cybertip.ca (Canada's national tipline), to the National Center for Missing & Exploited Children where appropriate, and to the police. You can also report directly to Cybertip.ca yourself at any time.

If we find that an account belongs to someone under 18, we close it and delete the data as described in the Privacy Policy.

If someone is in immediate danger

Some other numbers worth having in Toronto:

• Toronto Rape Crisis Centre / Multicultural Women Against Rape — 416-597-8808, 24 hours.
• Assaulted Women's Helpline — 1-866-863-0511, 24 hours.
• 9-8-8 Suicide Crisis Helpline — call or text 988, 24 hours, anywhere in Canada.
• Telehealth Ontario — 811 for non-emergency health advice.

Contact

Safety questions, reports and anything you're not sure about: withhume@gmail.com. If you want us to look at it quickly, put "Urgent" in the subject line.

This page sits alongside the Community Guidelines, the Terms of Use and the Privacy Policy.